Contact Us

e:  hello@plumcrazyagency.com.au

a: Alexandria, Sydney, 2015

t: +61 415 765 681

 

FAQ

We take the stress out of the planning, researching, ideas, booking, logistics & all admin involved in booking an event. We make the whole process from start to finish super easy & convenient for you.

We have years of experience which will assist you in a smooth & easy event planning.

Our products are unique, modern & high quality which allows you to trust in us for an amazing, fun & successful event.

Delivery is an additional fee depending on what you order, quantities & where we are delivering to.

There is also the option to collect from our warehouse - See below

Yes, you sure can! Collection is from our warehouse in Chastwood, Sydney. Please check that sizing of the items you hire will fit in your car/ truck.

Yes, you are welcome to come through to our warehouse in Chatswood to view our products, visits are by appointment only.

Yes, we require a 50% non-refundable deposit to secure your items. Quotes may be issued however these items cannot be held for you until the deposit is received.

Full payment is required to be paid 14 days prior to your event. If your event is booked within 14 days of your event, full payment is required.

All of our hire bookings include a cleaning waiver - this covers general cleaning such as upholstery marks or stains after your event.

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

Upholstered items that are returned dirty will be professionally cleaned at our warehouse and an invoice will be issued to you for payment.

Whilst we are based in Sydney, we understand the desire for destination weddings & events, and that’s why we provide our services to regions outside of Sydney including: the Central Coast, Hunter Valley, Hunter Region, Blue Mountains, Central Tablelands, Southern Highlands, Southern Tablelands, and the Illawarra.

Email or call us to check availability. We will send through a quote & our available dates.

Once you accept the quote + choose a date, we require a 50% non-refundable deposit to secure your booking/ date .

We will then be in contact 14 days before your event to confirm the final details & receive the balance of the payment.

Yes, you may change your booking free of charge anytime up until 2 weeks before the event date.  However any reductions to the agreed upon booking must not exceed 10% of the quoted value.

If your event if 14 or more days away - please contact us to find out our availability for your preferred postponed date, if we are available we can postpone your event at an admin fee of $95.00

Please refer to our terms and conditions for our full cancellation policy.